At Whipps Ramps, we take pride in producing durable, high-quality aluminium loading ramps.
All aluminium extrusions are hardness tested prior to manufacture and quality checked before leaving our factory. Any material that does not meet our strict standards is rejected.

This product is covered by a 12-month limited warranty against manufacturing defects in materials or workmanship under normal use and service conditions.

Warranty Exclusions

This warranty does not cover damage or failure caused by misuse, including but not limited to:

• Overloading ramps beyond their rated capacity
• Incorrect attachment of ramps to the loading point
• Uneven loading or unloading
• Driving on side rails, channels, or RHS sections

Improper use voids all warranty coverage.

• Our aluminium extrusions are hardness tested prior to manufacture and quality checked before leaving our factory. If aluminium sections do not meet the required standards they are rejected.
  

• We do not offer warranty on misuse of ramps,

 including - overloading, incorrect attachment of ramps to loading point, uneven loading & unloading, driving on side rails - channel or RHS

Returns Policy

Returns

• Returns are accepted within 14 days of delivery or collection.
• All return shipping costs are the responsibility of the customer.
• Returned products must be unused, undamaged, unmodified, and in their original packaging.
• Once received and inspected, eligible returns may receive a refund, exchange, or store credit for the product price only.
• Original shipping costs are non-refundable.

Non-Returnable Items

• Custom-made, made-to-order, special order, bulk, or installed products cannot be returned.
• Products that have been used or altered are not eligible for return.

Damaged or Incorrect Items

If your product arrives damaged or incorrect, please contact us on the day of delivery with photos of the issue.

We will assess the claim and arrange a replacement or correction as required.

How to Request a Return

1. Contact us within 14 days.

 Email: ramps@whipps.com.au

 Phone: 02 6585 0944

2. Pack the item securely and in a similar way it arrived, with con-note/address label attached and return it to the relevant freight depot.

3. Once received and inspected, we’ll notify you of your refund or exchange status.

Refunds

Approved refunds will be processed to your original payment method within 7 business days of inspection.